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Returns and exchanges

Review the return conditions, then open the delivered order in your account to submit a request.

Start a return Delivery Contact Us

Return window

Eligible delivered products can be submitted for return within 14 calendar days.

Original packaging

Please keep tags, accessories and original boxes intact to avoid delays.

Inspection process

Returned items are checked before refund, exchange or store credit is approved.

Product protection

Items showing clear signs of wear or use may not qualify for a standard return.

Return eligibility

Products should be unused, clean and complete with tags, packaging and included accessories.

Launch products, personalised items and selected discounted products may follow different return conditions.

Do not send an item back until Cleats Apparel has approved the return request.

Refunds

Once the returned item reaches us and passes inspection, its eligible item value moves into refund handling.

Refund timing depends on your original payment method and your payment provider processing speed.

Online payments are returned to their original payment source. Cash on delivery refunds are handled manually after customer details are confirmed.

Need assistance?

If you are unsure whether a product qualifies, contact support before shipping it back to avoid unnecessary delays.

Football Store

Cleats Apparel is a football-first store built around the products players actually search for: speed boots, control boots, club and international jerseys, match balls, shin guards, goalkeeper gloves and training essentials. The goal is simple: help you get to the right gear quickly without digging through clutter.

We focus on clear sizing, honest availability, clean product pages and a smooth checkout flow. Whether you are upgrading your boots for the season, buying a new jersey for matchday, or locking in a preorder on an upcoming release, Cleats Apparel keeps the experience straightforward from product discovery to delivery.