Privacy Policy

We collect information you provide when creating an account, placing an order, saving an address, joining a mailing list, contacting support, submitting a verified review or otherwise using the storefront. This may include your name, email address, telephone number, delivery and billing addresses, order history, product preferences and communications with us.

We also receive technical and usage information such as IP address, browser and device information, pages visited, session information, cookie identifiers and records needed to prevent fraud, maintain security and operate the service.

We use personal data to create and secure customer accounts, process payments, confirm and deliver orders, manage returns and refunds, provide customer service, maintain wishlists, display verified reviews and communicate important service updates.

Where permitted, we may also use contact and shopping information to personalise the storefront, measure service performance, prevent misuse and send marketing communications you have chosen to receive. You may opt out of promotional messages without affecting transactional order updates.

Payments are processed through authorised payment providers such as Razorpay. Cleats Apparel does not store complete card numbers, CVV values or UPI credentials. Payment providers process those details under their own terms and privacy notices.

We share only the information reasonably required with service providers that support hosting, authentication, database and file storage, payments, fraud prevention, communication, analytics when enabled, and delivery partners such as Delhivery. These providers may process data on our behalf or under their own legal obligations.

We use browser storage and similar technologies to keep you signed in, preserve your cart and wishlist, remember delivery checks, support checkout and retain other storefront preferences. More information is available in our Cookie Policy.

We keep personal data only for as long as reasonably necessary for the purposes described here, including fulfilling orders, maintaining transaction and tax records, resolving disputes, preventing fraud and meeting legal obligations. Retention periods can differ by record type.

We use reasonable administrative and technical safeguards, including access controls, secure service providers and encrypted network connections. No online service can guarantee absolute security, so customers should use a unique password and protect access to their email account and devices.

Subject to applicable law, you may ask to access, correct or erase personal data, withdraw consent where processing is based on consent, or raise a grievance about our handling of your information. Some records may need to be retained for transactions, fraud prevention or legal compliance.

Account profile information can be updated through the account area. Marketing choices can be changed through the relevant message or by contacting support. We may need to verify your identity before completing a privacy request.

The storefront is intended for customers able to enter into a valid purchase or using it with the involvement of a parent or lawful guardian. We do not knowingly seek to profile children or serve behavioural advertising to children.

Some technology providers may process information from locations outside your state or country. Where this occurs, we require appropriate handling consistent with applicable law and the services being provided.

We may update this policy when our services, providers or legal obligations change. The revised version will be posted on this page with an updated date. Material changes may also be communicated through the storefront or account contact details where appropriate.